Coffee With ITSM

Here’s how you can strategically position ServiceNow in your organizational roadmap. 1. Assessment and Alignment with Business Goals Step 1: Comprehensive Needs Assessment Begin by conducting a thorough assessment of your organization’s current processes, pain points, and future aspirations. Identify the areas where automation and improved workflows can have the most impact. Step 2: Align with Business Objectives Align these findings with your overarching business goals. Whether it’s improving customer satisfaction, enhancing employee productivity, or ensuring better compliance and risk management, understanding how ServiceNow can support these objectives is crucial. 2. Building a Cross-Functional Team Step 1: Engage Stakeholders Form a cross-functional team that includes representatives from IT, HR, finance, and other critical departments. Their insights will be invaluable in understanding the unique needs and challenges of each department. Step 2: Define Roles and Responsibilities Cl...

The ServiceNow Flow Designer is a powerful tool for automating workflows and processes. However, the If Else statement within the Flow Designer has certain limitations that users must be aware of, particularly when it comes to complex conditions, nesting, performance, debugging, user interface, maintenance, and scalability. Complex Conditions A significant limitation of the If Else statement in ServiceNow Flow Designer is its handling of complex logical operators. The Flow Designer supports basic conditions, but it may not handle operators like AND, OR, and NOT as intuitively as some other platforms. Combining multiple conditions can sometimes become cumbersome, making it challenging to implement sophisticated business logic effectively. Nested If Else Statements While it is possible to nest If Else statements within the Flow Designer, there is a practical limit to how deeply they can be nested. Excessive nesting can lead to a cluttered and hard-to-read flow, making it difficult to man...

  Below is a comparison of Chat GPT models in terms of core capabilities, cost, and token limit.

The [Project].csproj file is an automatically generated project file that you’ll encounter and work with in your .NET Core project. In this particular scenario, I’m using an empty project template, which means my .csproj file contains minimal, auto-generated content.  Before we start adding code throughout the project, it’s essential to understand the default content of this file. This blog post aims to explore precisely that. If you initiate the project correctly, you will see content like this in your .csproj file. < Project Sdk = "Microsoft.NET.Sdk.Web" >   < PropertyGroup >     < TargetFramework > net8.0 </ TargetFramework >     < Nullable > enable </ Nullable >     < ImplicitUsings > enable </ ImplicitUsings >   </ PropertyGroup > </ Project > We'll take a look line by line < Project Sdk = "Microsoft.NET.Sdk.Web" > At the parent tag, you can see a property named SDK, and...

This is only applicable when you are NOT using MVC in your application 1. Required Packages :  Microsoft.Extensions.Logging Microsoft.Extensions.Logging.Console 2. Middleware for Exception Login :  public class ExceptionLoggingMiddleware { private readonly RequestDelegate _next; private readonly ILogger<ExceptionLoggingMiddleware> _logger; public ExceptionLoggingMiddleware(RequestDelegate next, ILogger<ExceptionLoggingMiddleware> logger) { _next = next; _logger = logger; } public async Task InvokeAsync(HttpContext context) { try { await _next(context); } catch (Exception ex) { _logger.LogError(ex, "An unhandled exception occurred."); throw; // Rethrow the exception after logging it } } } 3. Configure your Program.cs using Microsoft.AspNetCore.Builder; using Microsoft.AspNetCore.Hosting; using Microsoft.Extensions.DependencyInject...

ISO (International Organization for Standardization) has several standards relevant to software development. These standards aim to ensure quality, reliability, and efficiency in software development processes.  Some key ISO standards applicable to software development ISO 9001: Quality Management Systems (QMS) ISO 9001 is a general standard for quality management systems applicable to various industries, including software development. It focuses on ensuring consistent quality and customer satisfaction through well-defined processes. ISO/IEC 12207: Software Life Cycle Processes ISO/IEC 12207 provides a framework for software life cycle processes, including development, maintenance, and configuration management. It outlines processes and activities necessary for successful software development. ISO/IEC 15504 (SPICE - Software Process Improvement and Capability Determination) Also known as SPICE, ISO/IEC 15504 defines a framework for assessing and improving software processes. It he...