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Continual improvement management with ServiceNow. Is it really a plug and play ??

Continual improvement management is already a mandatory requirement of any growing IT organization to achieve customer expectations while striving through the highly dynamic technical nature of the industry.

Considering this fact, most ServiceNow-based organizations decide to install the CIM module of ServiceNow at the very beginning of their ITSM/ServiceNow journey.

But are they going to succeed???

The simplest answer is NO

Installing the CIM module is the last part you can do to support the continual improvement of your organization. Most organizations seem not to understand the bitter truth of CIM being more of a process than a tool.

Without having the process in place, installing ServiceNow CIM gives you nothing but another hole in your investment pocket.

To get the best out of ServiceNow CIM, you should have a matured ITSM process. Technically, at least you should be in the second stage of overall maturity to get CIM installed in your organization (3rd stage recommended)

Getting your ITSM done, and maturing your SLAs to support your KPI, are two essential steps to setting up a successful CI modal. Run it on paper and excels won't make any harm but mature you in CIM further hence giving you better value than jumping into the CIM module of ServiceNow without having the proper idea.

Good luck !!!

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