Skip to main content

Having many developers in your ServiceNow Engineering team does not show your tech strength but the immaturity of your environment.

In case I need to get to know about a ServiceNow environment; especially how bad it is; I ask 2 questions.

  1. How long you've been using ServiceNow in your organization?
  2. How many developers do you have on your team?

Being a low-code framework, ServiceNow should have the ability to delegate a considerable amount of functional work to the end-users of each specific business area. 

Developers are to get your environment to that stage by providing prominent and long-lasting solutions. If you are on track, achieving this maturity does not take time more than 3 years.

Once you get there, you should not have an excessive requirement of developers to maintain your system other than the developers who engage with required enhancements. 

If it is not the case, you should reevaluate the following

  1. Maturity of the ITSM process. 
  2. Stability and suitability of custom solutions
  3. ServiceNow governance strategy

Comments

Post a Comment

Popular posts from this blog

Limitations of If Else Statements in ServiceNow Flow Designer

The ServiceNow Flow Designer is a powerful tool for automating workflows and processes. However, the If Else statement within the Flow Designer has certain limitations that users must be aware of, particularly when it comes to complex conditions, nesting, performance, debugging, user interface, maintenance, and scalability. Complex Conditions A significant limitation of the If Else statement in ServiceNow Flow Designer is its handling of complex logical operators. The Flow Designer supports basic conditions, but it may not handle operators like AND, OR, and NOT as intuitively as some other platforms. Combining multiple conditions can sometimes become cumbersome, making it challenging to implement sophisticated business logic effectively. Nested If Else Statements While it is possible to nest If Else statements within the Flow Designer, there is a practical limit to how deeply they can be nested. Excessive nesting can lead to a cluttered and hard-to-read flow, making it difficult to man...
Post a Comment
Read more

Strategically Positioning ServiceNow in Your Organizational Roadmap

Here’s how you can strategically position ServiceNow in your organizational roadmap. 1. Assessment and Alignment with Business Goals Step 1: Comprehensive Needs Assessment Begin by conducting a thorough assessment of your organization’s current processes, pain points, and future aspirations. Identify the areas where automation and improved workflows can have the most impact. Step 2: Align with Business Objectives Align these findings with your overarching business goals. Whether it’s improving customer satisfaction, enhancing employee productivity, or ensuring better compliance and risk management, understanding how ServiceNow can support these objectives is crucial. 2. Building a Cross-Functional Team Step 1: Engage Stakeholders Form a cross-functional team that includes representatives from IT, HR, finance, and other critical departments. Their insights will be invaluable in understanding the unique needs and challenges of each department. Step 2: Define Roles and Responsibilities Cl...
Post a Comment
Read more

ServiceNow, ITIL and Agile - A different symphony

As a 9+ experienced Solution Architect who is mainly focusing on software system automation in ITSM Domain, I had the invaluable opportunity of being a part of a few successful business transitioning projects. With that experience on hand, I'm writing this article to share the challenges you can expect during this kind of transition. Agile Since we are in a rapidly changing business world which directly depends on IT, IT organizations play major roles in every business. Bigger the company, the responsibility of the IT company getting bigger and bigger day by day. Things get much more complicated when an IT organization supports IT businesses like Software development firms or Infrastructure services providers. Therefore a better process of managing delivery activities is required for such an IT company.  Many years ago, When Agile invaded the tech market, businesses eagerly looked forward to restructuring their IT organizations according to those practices.  Agile is a pr...
Post a Comment
Read more