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What makes your CMDB chaos?

The CMDB, in contrast to a static asset list, helps you track not only the configuration items (CIs) within your system but also the relationships between those items (Source: SN).IT plays the role of process and asset hub that combines all the major ITSM processes such as Incident Management, Change Management, and Problem Management hence Configuration Management Database (CMDB) is often considered one of the most important components of ITSM.

Though CMDB has been recognized as one of the most important digital components which should be handled with care, most organizations lose that care at a single point and eventually, becomes a messy, unorganized, and unmanageable database, that creates lots of troubles.

Lack of vision, Lack of governance, and immature change management process can are often recognized as the major reasons behind a messy CMDB.

Lac of vision :

Failing to decide what should be in the CMDB; most importantly what should not be in the CMDB, and lack of vision can be seen in many organizations that have a messy CMDB.

Drawing the lines at the right place and having a vision of what you need to achieve with CMDB are prerequisites to owning a well-performing CMDB

Lack of governance:

lack of plans on "who does what" in CMDB is something often seen behind a broken CMDB. Defining roles and responsibilities is always important to keep the CMDB healthier and conflict-free.

Lack of control over the CI/Record lifecycle is also a leading cause, behind an outdated CMDB. Defining the CI lifecycle and automating it to minimize human error always helps to keep CMDB up to date.

Immature change management process:

Having a globalized change management process that enforces CI maintenance and change-related communication is a major requirement to have a healthier CMDB. Matured change management always helps to keep enough engagement to maintain and continue the health of CMDB.

Owning a healthier CMDB has many proven values that can accelerate the business organization in many ways. Getting that value, planning prior to implementing CMDB is always less costly, and easy than trying to change after the implementation. With the above 3 points in mind, I hope you will be able to set that plan sustainably and efficiently to achieve the expected ROI soon.

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