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  Common Design Patterns 1.       Singleton Pattern : Scenario : In a logging service for an e-commerce platform, you want to ensure that there is only one instance of the logger throughout the application to maintain consistent logging behavior and manage resources efficiently. 2.       Factory Pattern : Scenario : A payment processing system needs to create different types of payment gateways (e.g., PayPal, CreditCard) based on user preferences. Using a factory pattern, you can encapsulate the logic for creating these objects and provide a uniform interface to interact with them. 3.       Builder Pattern : Scenario : You're developing a report generation module where reports can have different formats (e.g., PDF, Excel). The builder pattern allows you to construct complex report objects step by step and produce dif...

Here’s how you can strategically position ServiceNow in your organizational roadmap. 1. Assessment and Alignment with Business Goals Step 1: Comprehensive Needs Assessment Begin by conducting a thorough assessment of your organization’s current processes, pain points, and future aspirations. Identify the areas where automation and improved workflows can have the most impact. Step 2: Align with Business Objectives Align these findings with your overarching business goals. Whether it’s improving customer satisfaction, enhancing employee productivity, or ensuring better compliance and risk management, understanding how ServiceNow can support these objectives is crucial. 2. Building a Cross-Functional Team Step 1: Engage Stakeholders Form a cross-functional team that includes representatives from IT, HR, finance, and other critical departments. Their insights will be invaluable in understanding the unique needs and challenges of each department. Step 2: Define Roles and Responsibilities Cl...